We are not only using the alarm on a daily basis, we are also using SmartPlugs to control several of our electrical appliances. Normally I switch on the coffee machine at home, before I leave work - then I have fresh coffee when I arrive home.
We are also using the SmartPlugs for our lighting, where we have programmed when it should turn on and off.
It is very reassuring that some one is monitoring our system. We had a situation where the smoke detectors didn't communicate properly together. This we couldn't see ourselves, but we got a call from the alarm centre who helped with resolving the situation.
In general you get very good service when you call Customer Service..